Refund & Cancellation Policy

At Aardea Lifestyle Llp, we take great care in packaging and delivering our ceramic crockery products safely and in excellent condition. However, as ceramic products are fragile, there may be occasionally  instances of damage during transportation. This Refund & Cancellation Policy explains the circumstances under which orders may be cancelled, returned, replaced, or refunded.

1. Order Cancellation

Customers may request cancellation of an order before the order has been dispatched.To request cancellation, please contact us at  info@aardea.com with your order number.Once an order has been dispatched, cancellation may not be possible. In such cases, the customer may need to receive the order and follow the applicable return or damage-claim process.If the cancellation request is accepted before dispatch, the full amount paid for the cancelled order will be refunded to the original payment method.Refund processing time may vary depending on the customer’s bank, card issuer, UPI provider, or payment gateway.

 

2. Return Policy

Due to the fragile nature of ceramic crockery, returns are accepted only in specific circumstances, including:

• The product was received damaged or broken.
• The product received is defective.
• The wrong product, size, colour, design, or quantity was delivered.

 A return request must be raised within 24 hours of delivery.

 

3. Damaged or Broken Products

Because ceramic crockery is fragile, customers are requested to carefully inspect the package immediately upon delivery.If a product is damaged or broken:

• Take clear video and photographs of the outer shipping package before opening it.
• Take photographs/videos of the damaged product and packaging.
• Contact us within 24 hours of delivery.
• Provide your order number and the required photographs/videos.

 
Our team may review the evidence and, where appropriate, offer:

• A replacement of the damaged product;
• Replacement of the damaged piece from a set, where available;
• A refund for the affected product.

Replacement is subject to product availability.

Please retain the original packaging and damaged product until the claim has been resolved. We may require these items for verification or logistics purposes.

 
4. Wrong or Missing Product

If you receive an incorrect product or an item is missing from your order, please contact us within 24 hours of delivery.

After verification, we may arrange for:

• Delivery of the correct product;
• Delivery of the missing item; or
• A refund for the affected item, as applicable.

Customers should provide photographs and opening video of the package, shipping label, and products received to assist with verification.

 
5. Defective Products

If a product has a manufacturing defect, please contact us within 24 hours of delivery with photographs and videos clearly showing the defect. After verification, we may provide a replacement or refund, depending on the nature of the defect and product availability. Minor variations in colour, texture, glaze, shape, or finish may occur in ceramic products due to the manufacturing and firing process. Such natural variations are not necessarily considered defects.

 
6. Products Not Eligible for Return

Returns or refunds generally will not be accepted for:

• Products damaged after delivery due to customer handling.
• Products that have been used, washed, scratched, chipped, altered, or otherwise damaged after delivery.
• Products returned without their original packaging where the packaging is required for verification or safe transportation.
• Products for which the return request was raised after the applicable return period.
• Products damaged due to improper use, storage, washing, heating, or handling.
• Change-of-mind returns, unless specifically permitted for the particular product or order.

7. Return Shipping

Where the return is approved because of a confirmed manufacturing defect, wrong product, or damage attributable to transit, [we will  bear the applicable return shipping cost. For any discretionary return or exchange approved for reasons other than damage, defect, or incorrect fulfilment, applicable shipping or handling charges may be deducted from the refund or payable by the customer.

8. Refunds

Once a refund has been approved, the refund will generally be processed to the original payment method.Depending on the payment method and financial institution, the amount may take approximately 5–10 business days to reflect in the customer’s account.Refund timelines may be affected by banks, payment gateways, card networks, or other third-party payment providers, and [Brand Name] cannot guarantee the exact time taken by such third parties.

9. Refund for Partial Damage

If only one or more pieces of a multi-piece set are damaged, we may, at our discretion and subject to availability:

• Replace the affected pieces;
• Provide a partial refund for the affected pieces; or
• Replace the complete set where replacement of individual pieces is not reasonably possible.
  The resolution will depend on the product, availability, nature of damage, and circumstances of the claim.

 
10. Exchange

An exchange may be offered where:

• The product received is damaged or defective;
• The wrong product was delivered; or
• An approved exchange is otherwise available for the particular product.

Exchange is subject to stock availability.

If the replacement product is unavailable, we may offer a refund or another appropriate resolution.

11. Prepaid and Cash-on-Delivery Orders

For prepaid orders, approved refunds will generally be made to the original payment method. For Cash-on-Delivery orders, where applicable, customers may be required to provide valid bank-account or other payment details to process an approved refund.

12. Unaccepted or Undelivered Shipments

If an order is returned to us because the customer:

• Refuses delivery;
• Provides an incorrect or incomplete address;
• Is unavailable for repeated delivery attempts; or
• Otherwise causes the shipment to be returned,

the order may be treated as a Return to Origin (RTO).

Any refund, cancellation, or re-shipment in such circumstances will be subject to the applicable shipping, return, and handling costs and our assessment of the circumstances.

13. Promotional and Discounted Orders

Products purchased using promotional offers, discount codes, bundles, or special pricing may be subject to additional terms.Where a refund is approved for a promotional order, the refund will be calculated based on the actual amount paid for the affected product/order, after applying applicable discounts and deductions.

14. Gift Orders

If a damaged, defective, or incorrect product was purchased as a gift, the original purchaser may be required to initiate the refund or replacement request.Any refund will generally be issued to the original payment method.

15. How to Request a Refund, Replacement or Cancellation

Please contact:

Email: info@aardea.com

Phone/WhatsApp:  +91 79803 91955

Please include:

• Order number
• Customer name
• Registered mobile number/email
• Reason for the request
• Photographs/videos, where applicable
• Photographs of the packaging and shipping label for damaged/wrong-product claims

 Our customer support team will review the request and communicate the next steps.

16. Inspection and Verification

All refund, replacement, and return requests are subject to verification.We reserve the right to request additional photographs, videos, product information, or other reasonable evidence before approving a claim.Approval of a claim does not automatically mean that every item in the order qualifies for a refund or replacement.

17. Policy Changes

Aardea reserves the right to modify or update this Refund & Cancellation Policy from time to time.

Any changes will be published on this page with the updated effective date.

18. Contact Us

For questions regarding cancellations, returns, replacements, or refunds, please contact: